IT Service Desk Apprentice

Job overview

As an Apprentice you will be required to assist with the provision of a comprehensive and effective service to support the smooth and efficient running of the Service Desk. You will also be required to communicate effectively and courteously with a range of internal/external personnel and work as part of a team within the service support function delivering a high quality service on behalf of the UHB.

To attend regular review meetings with the supervisor and assessor, leading to a Foundation Apprenticeship for IT Software, Web and Telecoms Professionals Level 2.

This qualification consists of:

• ·         Level 2 Diploma in Digital Application Support
• ·         Level 2 Knowledge certificate as appropriate (to be agreed)
• ·         Essential Skills Wales Level 1 in Communication
• ·         Essential Skills Wales Level 1 in Application of Number
• ·         Essential Skills Wales Level 2 in Digital Literacy

This post is fixed term for 18 months from start date due to apprenticeship contract.

Main duties of the job

Supporting IT issues and requests for over 15,000 members of staff within Cardiff and Vale over many different site locations. We provide support on the phones and troubleshoot issues remotely or physically. We manage IT projects and the successful candidate will be able to support these as well as carrying out their daily duties.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

For further details on these aspects of the job role please see job description and person specification.

Please note if you are already degree qualified you will be ineligible to apply due to Welsh Government funding criteria on the level 2 qualification.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.