IT Senior Desktop Engineer

Job overview

IT  Senior Desktop Engineer

Division: Corporate

Care Group: IT

Band: 5

Salary: £31,049 - £37,796 Per Annum/Pro Rata

We are recruiting for a IT Desktop Engineer who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

Monitor call queue, ensuring customer service levels are maintained, highlighting and escalating any potential issues or exposures to senior colleagues.

Identify repeat calls, and escalate so solutions can be implemented to reduce or eliminate those repeat calls.

Ensure inventory of all hardware and software is maintained and documented to agreed standards.

Undertake build, configuration and delivery of client hardware to end users with complete hand over support and documentation.

Ensure the configuration management data base (CMDB) is regularly updated with all hardware and software configuration items to support accurate customer billing.

Provide routine repairs and upgrades and respond to any unexpected system faults/failures, ensuring all major issues are escalated to Desktop Services Manager.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Detailed job description and main responsibilities

• Monitor call queue, ensuring customer service levels are maintained, highlighting any potential issues or exposures to the Desktop Service Manager.
• Identify repeat calls, and escalate so solutions can be implemented and reduce or eliminate those repeat calls.
• Ensure inventory of all hardware and software is maintained and documented to agreed standard.
• Undertake build, configuration and delivery of client hardware to end users with complete hand over support and documentation. This includes automation of desktop deployment processes.
• Ensure the configuration management data base (CMDB) is regularly updated with all hardware and software configuration items to support accurate customer billing.
• Plan and manage routine repairs and upgrades and respond to any unexpected systems fault/failures, ensuring all major issues are escalated to Desktop Services manager.
• Delivery of a high quality service which meets the standards demanded of the locality customer base.