IT Infrastructure Administrator

Job overview

The IT Infrastructure Administrator supports the IT Infrastructure Specialist and IT Infrastructure Manager in delivering high quality, available, robust and resilient IT infrastructure services to the Trust. The role has responsibility for contributing to and carrying out all administrative procedures and maintenance on the Trust’s IT infrastructure.

Main duties of the job

Provide excellent administrative and maintenance services for the IT technical infrastructure service. Ensure that the IT technical infrastructure including servers, storage and backup solutions continue to operate and support the requirements of the Trust.

Detailed job description and main responsibilities

• Carry out routine maintenance, management and backup operations of the Trust’s IT infrastructure covering server estate and storage environment. • Contribute to and assist in developing maintenance routines and schedules. • Contribute to and maintain infrastructure monitoring systems. • Ensure all infrastructure documentation is current and available. • Provide technical infrastructure support to the departments front line services. • Respond to and resolve technical IT infrastructure incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources. • Diagnose faults using analytical tools and provide fixes for hardware and software faults that arise in the use of the Trusts IT infrastructure systems and assets. • Ensure that all IT Support systems related to infrastructure are maintained and kept up to date. • Create regular and ad hoc reports on IT infrastructure assets availability and performance. • Carry out new equipment provisioning and upgrades of current equipment to agreed timescales and procedures. • Advise staff on the best use of the Trust’s messaging systems. • Maintain the Trust’s Active Directory and Messaging systems. • To provide high levels of customer care and satisfaction • To be involved with specific IM&T roll-outs of projects as required.