ISPA Team Administrator

Job summary

Main duties of the job

The team provides an essential service that will include taking a variety of calls daily from patients, carers, relatives, GP's, hospitals and other health care providers. These calls are to be answered in a timely manner and accuracy is essential in recording of information, we pride ourselves on the work that's produced and always ask for a quality over quantity approach. These ensure the highest level of service is provided to all. Along side the calls we have an email inbox where similar requests and referrals will be received, and again these are to be accurately accounted for and treated with the same respect as a service user who has called into the service.

Job responsibilities

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence