Job overview
Job summary
Digital Services at London Northwest University Healthcare NHS Trust are deployed to jointly support this Trust and The Hillingdon Hospitals NHS Foundation Trust. This role supports the Digital Application Manager in providing service operations for the Application portfolio including the management of incidents, requests, developments, user access and problems.
- The post holder delivers end-user support, training, and all processes relating to Application Management for one or more Digital Applications within the team’s portfolio.
- The post-holder will investigate, manage and resolve issues and problems raised against their portfolio, liaising with third-party system suppliers as necessary.
- The post-holder will assist in the development of specifications for any change requests set against the team’s application portfolio.
- The post holder will support strategic planning relating the current and future configuration of the application portfolio and will engage in a variety of work streams within wider Digital Services projects or programmes.
- The post holder will also deliver training programmes for the application portfolio to ensure that business processes are optimised.
Main duties of the job
Participate in training via classroom-based events, supporting the Digital Application Manager to ensure rooms and trainers are organised; and that equipment, software and other materials are available as required.
- Participate in the Trust’s performance appraisal system and to undertake any identified training and development related to the post.
- Responsible for ensuring compliance with the NHS Cyber Assurance Framework.
- Provide a level of support commensurate with the banding of this post to colleagues to improve their knowledge and understanding, and share own knowledge, skills and experience with others.
- Responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.