Internal Communications Officer

Job overview

• This is an integral role within the internal communication team. You will work across all our internal channels, assisting in the production of a regular flow of high quality and compelling content, including news stories, internal social media posts, graphics, podcasts and videos.
• Be part of the wider Communications and Engagement team, which is responsible for a range of activities, including internal communications, digital communications, staff recognition, brand and design, media relations, stakeholder engagement, education outreach, and LAS Charity fundraising. When required, you will also support with department wide campaigns.

Main duties of the job

• Using digital expertise to advise and support content owners on publishing information on LASConnect, coordinating implementation plans to build our digital platform, monitoring and transferring essential content, liaising with content owners and providing training support where required.

• Ensuring staff are well informed about developments within the organisation and that resilient two way lines of communication and maintained and improved.
• Creating, writing, publishing and distributing key internal communications to key groups of staff.

Detailed job description and main responsibilities

• Provide communications advice to colleagues as appropriate within the Trust, helping them to understand the purpose of our channels and how best to reach their target audience, thinking creatively as required.
• In the event of a major incident, provide internal communications support as required to the Trust. This may involve attending Headquarters, local ambulance stations or scenes of incidents at short notice and preparing/maintaining specific internal communications plans and templates.
• Develop internal news releases, publications, using digital software, presentations using desk top software, intranet content management software packages, managing a photo library and departmental databases.
• Maintaining one or more information systems relating to the internal communications function such as the systems for deploying plasma screen content, content management systems for the Trust intranet and livestream broadcasting.
• Update the team editorial grid with planned content.
• Support the production and distribution of surveys and focus groups necessary to evaluation the work of the team, reviewing and contributing to ideas for improvement.
• Works within the internal communications department, manages own workload, and is required to act independently in relation to delegated work areas and specific projects.