Integrated Hospital Administrator

Job overview

The  Integrated Hospital Administrator plays a key frontline role in ensuring smooth administrative operations both on the inpatient ward and in the outpatient clinic area.

In the ward setting, the postholder is responsible for managing patient records, supporting clinical documentation, and coordinating essential administrative tasks related to admissions, discharges, and patient flow. The role requires constant interaction with multidisciplinary teams, including nurses, doctors, therapists, and support staff, and demands a high degree of accuracy and confidentiality The post holder must stay up to date with patient statuses, ensure records are updated in real time, and act as a communication link between departments and families.

In the outpatient clinic environment, the receptionist acts as the first point of contact for patients attending appointments. This includes welcoming patients, managing check-ins, answering inquiries, and preparing clinic lists. The receptionist must create a calm, courteous, and organized atmosphere while handling multiple administrative tasks efficiently. The role requires proactive problem-solving, excellent interpersonal skills, and a commitment to providing a positive patient experience.

The successful candidate will have an good understanding of healthcare administration processes, be proficient in using digital patient record systems, and possess strong communication and organizational skills.

Main duties of the job

• Maintain accurate and up-to-date patient records and charts, both electronic and paper-based.
• Support the nursing and medical teams with administrative tasks such as data entry, test result tracking, and document filing.
• Manage patient admissions, transfers, and discharges in line with hospital protocols.
• Liaise with porters, housekeeping, and other support services to coordinate patient flow and care delivery.
• Act as a communication hub on the ward—receiving and relaying messages between clinical staff, relatives, departments, and external agencies.
• Track investigations, test results, and reports as directed by clinical staff.
• Ensure the ward has adequate supplies of stationery and forms; raise orders as needed.
• Assist with preparation of ward rounds and multidisciplinary team (MDT) meetings by preparing and distributing patient notes or summary sheets.
• Ensure patient confidentiality and data protection standards are maintained at all times.
• Greet and register patients on arrival, ensuring accurate demographic and appointment information.

• Answer phone calls and respond to queries from patients, families, and healthcare staff.

Detailed job description and main responsibilities

Please see job description for full details of the role

This is a dual-role position based in both inpatient wards and outpatient departments. The role involves regular interaction with patients, clinical staff, and other hospital departments. Flexibility in work hours and locations within the facility may be required.