Implementation Support Officer

Job overview

Join our dynamic and forward-thinking team at Aneurin Bevan University Health Board as a Medical Workforce eSystems Implementation Support Officer. In this exciting role, you’ll work closely with a supportive team to help deliver systems that make a real difference across our medical workforce. This is a great opportunity to collaborate with a wide range of staff, provide hands-on support and contribute to an evolving programme of work. If you’re passionate about digital transformation, enjoy working in a fast-paced environment, and want to contribute to meaningful change within the NHS, we’d love to hear from you.

Main duties of the job

• System Implementation Support – Be a proactive member of the team in the rollout of medical workforce eSystems across the Health Board, ensuring systems are implemented effectively and meet organisational needs.
• Data Management & Reporting – Maintain accurate data, assist with data analysis, and contribute to reports measuring progress against project milestones and KPIs.
• Change Management & Problem Solving – Support the cultural and operational changes required for successful implementation, helping to identify and resolve issues proactively.
• Customer Service - Be the initial point of contact for the team, deal with incoming queries, prioritise them and escalate where required.
• Invoice Management - Assist the Medical Bank and Agency Liaison Manager with the management and timely processing of invoices.
• System Management - Be confident in the basic principles of the medical workforce eSystems to deal with relevant tasks.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac