Implementation and Adoption Specialist

Job overview

NHS Supply Chain Facilities & Office Solutions Division provides procurement services to public sector organisations (primarily NHS Trusts) throughout England as part of the wider NHS Supply Chain operated by Supply Chain Coordination Limited (SCCL). Part of that service is the support of customers in the planning and delivery of both contract uptake and change management in the use of our framework portfolio.

This role is for a Fixed Term Contract, or secondment, to provide additional resource to support the wider I&A Team specifically for delivery of the NHS Healthcare Uniform Project to the end of this financial year (March 31st 2027).

The role provides both commercial product knowledge and implementation support activity to the NHS Trusts to facilitate the rollout of the NHS Healthcare Uniform Project, on behalf of the NOE CPC as part of the NHS Supply Chain Operating Model within the Facilities & Office Solutions function.  Providing product knowledge to our customer base and customer insight and feedback to team colleagues; to support the aligning of policy objectives and prioritising service development initiatives specifically related to the NHS Healthcare Uniform Project.

Main duties of the job

Reporting to the Senior Implementation and Adoption Manager and working as part of the wider team covering England, you will be responsible for engagement with a range of NHS Trusts for whom you will identify potential opportunities, providing a source of product expertise, project management to aid conversion and movement to BAU post implementation. This is a complex and challenging role requiring patience, diligence, perseverance and enthusiasm whilst providing oversight and project management capability to the trusts.

You must hold a UK driving licence and have access to a vehicle.  The role requires travel to NHS trusts within England and the transportation of samples and equipment to NHS sites as and when required and to attend on site for long periods of time.

Detailed job description and main responsibilities

• Able to work with a wide variety of people, at all levels and across multiple organisations, functions and categories.
• Able to provide clear and concise information, often on demand but also to be a good listener with the ability to interpret customer feedback and identify what is relevant and important and what is not.
• Presenting complex, sensitive or contentious information to large groups of stakeholders and clients.
• Able to understand the complexities of the NHS landscape and to move independently within it.
• Able to maintain channels of communication whilst working remotely..
• Ability to explain procurement regulations to non-supplies people in understandable language.  The ability to recognize and relate to the differing customer groups within the NHS customer base and to present information accordingly is essential.
• Provides and receives complex, sensitive and contentious information, where persuasive, motivational, negotiating, training, empathic or reassurance skills are required.
• Supports the Category Team to deliver uptake targets and maintain compliance providing customer insights and feedback by way of support.
• Unites behind the organisations strategic goals, vision and values.
• Lead a complex and challenging customer base to embrace change with responsibility for uptake, and development through to implementation.
• Work with Trust teams in all areas including Clinical staff, Procurement & Supply, Estates & Facilities, Governance, Finance and Communications needed to support project uptake
• Provides an example of the organisational culture and behaviour, representing the organisation to NHS colleagues, end users and Suppliers.
• Work collaboratively with colleagues and specific Trust managers and executives to align policy objectives and action associated plans.
• Maintains a wide range of professional networks.
• Explores opportunities for procurement integration and service development across multi-organisations.
• Networks with specific Trusts and where appropriate provides development workshops and educational interventions.
• Supports Category Teams through customer insights to develop category and customer management strategies and annual plans.
• Works with individual trusts to develop their communication strategy, monitoring progress against plan, reviewing the effectiveness of own and corporate so some level of promotional experience would be an advantage such as attending regional and national events or working in a sales presentation environment