IMPACT Quality / Associate Case Manager

Job overview

Since October 2020 the responsibility for the commissioning of Adult Secure Care mental health, learning disability and autism services has transferred from NHS England (NHSE) Specialised Commissioning to Provider Collaboratives (PCs).

Fifteen Provider Collaboratives nationally coordinate and deliver care for adult patients requiring low and medium secure care.

The East Midlands area Provider Collaborative is called IMPACT.

IMPACT is a partnership of 9 NHS and independent sector providers and is led by Nottinghamshire Healthcare NHS FT as the Lead Provider.

The other organisations in the collaborative are:

• Cygnet HC
• Derbyshire Healthcare NHS FT

Elysium HC Nottinghamshire Partnerships NHS Trust Leicestershire Partnership NHS Trust Lincolnshire Partnerships NHS FT Northamptonshire NHS FT Priory HC St Andrews HC

In order to preserve integrity and avoid conflicts of interest, Nottinghamshire Healthcare Foundation Trust as the Lead Provider developed an arms-length commissioning and clinical oversight function (the IMPACT commissioning hub).  IMPACT’s commissioning hub’s role involves understanding the local population and empowering local clinicians and Experts by Experience to design improved pathways of care. Through the Lead Provider arrangements IMPACT also sub-contracts other providers e.g. to support discharges from secure care, assure the quality of services and lead the necessary reporting regionally and nationally to NHSE.

Main duties of the job

The post holder will play a key role in supporting the IMPACT commissioning hub with the co-ordination of case management activities and quality oversight of the care and treatment of patients within adult secure care settings across the East Midlands.

In addition, this role provides a unique opportunity to support and be mentored by our team of case managers to provide credible oversight and facilitation of care for patients.

As Quality / Associate Case Manager, the post holder will be an integral part of the IMPACT commissioning hub supporting clinical, operational and quality oversight for the patient population within adult secure care.

This will be a varied and supportive role, working alongside IMPACT and partner organisations to monitor service improvement and support patients along their care pathway across the provider collaborative.

Detailed job description and main responsibilities

The postholder will (not exhaustive):

• Support the day-to-day management of the quality monitoring processes for adult secure services within agreed standard operating procedures.
• Providing oversight of patient pathways, identifying potential/actual gaps in provision and providing early identification of barriers to progress that may hinder patient flow
• Provide reports as required using both qualitative and quantitative information drawn from local, regional and national data sources, Identify emerging trends and themes and potential quality concerns
• Provide clinical advice and expertise to support the quality of care and experience for service users in secure care working closely in support of case managers.
• Identify emerging trends and themes and potential quality concerns.

Listening to and talking with patients, their families and carers and ensuring their voices are heard and acted upon

• Attend relevant meetings such as internal hub meetings, weekly urgent escalation calls, provider contract meetings, quality and incident review meetings and working parties.
• To support the quality oversight and surveillance of provider organisations and review action plans alongside case managers to ensure lessons are learnt and quality improvements are embedded.
• Liaising with relevant stakeholders such as ICS’s, NHSE and other provider collaboratives.
• To ensure policies and procedures support and reflect the activities and responsibilities outlined above.

If you would like to know more and to speak to a member of our team, please contact Emma Gray – IMPACT Quality & Governance Lead [email protected]

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment. You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.