IM&T Business Change Analyst (INTERNAL)
Wye Valley NHS TrustSearch for more jobs in Hereford
Job overview
The Business Change Analyst will play a key role within the Trust’s Digital First Programme, supporting the design, delivery and adoption of digital transformation initiatives. This hybrid role combines working from home with regular onsite presence to enable workplace shadowing, strong engagement with staff and a thorough understanding of Trust processes and pathways. The role is well‑suited to applicants from administrative or clinical backgrounds who have strong knowledge of local services, processes and systems, as this insight is a key asset when helping teams prepare for and adapt to digital change. Working closely with clinical, operational and digital colleagues, the post holder will support the safe and effective development of new digital solutions, contribute to process improvement, and enable the realisation of benefits across the organisation.
Main duties of the job
- Support the development, delivery and continuous improvement of digital solutions within the Digital First Programme.
- Lead and facilitate business change activities, including documenting current and future processes, mapping workflows, and coordinating change adoption across clinical and non‑clinical teams.
- Build strong relationships with stakeholders at all levels, using influencing and negotiation skills to support process redesign and encourage engagement with digital transformation.
- Participate in onsite shadowing and pathway observation to gain an accurate understanding of operational practices, ensuring digital solutions and change interventions are fit for purpose.
- Communicate business change plans, benefits and impacts in clear and accessible ways, adapting messaging to technical and non‑technical audiences.
- Liaise with training and project teams to ensure staff are adequately prepared for new systems and processes.
- Monitor progress, risks and issues relating to business change and escalate appropriately.
- Provide expert advice on the use of IM&T systems to improve quality, efficiency and patient experience.