IM&T Application Support Analyst

Job summary

A fantastic opportunity has arisen for an Applications Support Analyst within the Clinical Applications Support Team (Live Services)

You'll be joining Devon Partnership Trust, which encompasses urban, rural and coastal demographics that combine to make this a fascinating and beautiful area to be based.

The successful candidate will be joining a dynamic, motivated, and skilled service which sits within the wider Digital, Data and Technology Services Department.

The Digital, Data and Technology Service Department has been formed to align the technical services required by the Trust, to support the digital innovation and transformation of the Trusts business operations.

The Clinical Applications Support Team are responsible for the effective deployment, management and use of several key line of business applications and supplementary systems.

Please note that the salary threshold in general for this post does not meet the requirements to apply for a UK certificate of sponsorship. Please review the Link "Coming to work in the UK" for further information.

Previous applicants need not apply.

Main duties of the job

This post provides second line support for applications used in the Trust, including the Electronic Patient Record system, Virtual Consultation and Engagement Platforms, business applications and ticket management via a Service Now platform.

The post holder will be responsible for:

• Ticket management to fulfil service requests and investigate problems raised by staff, providing resolution to known issues routinely, guidance regularly, and investigation less frequently.
• Upholding the organisational policies relating to access, use, quality and data sharing and championing these within the sphere of work activities.
• Adapting applications according to standard operating procedures or with oversight, including, but not limited to the creation of screens, forms or reports based on agreed designs.
• Provide support to users on a day-to-day basis, using Standard Operating Procedures to help with resolution of issues. This may also involve liaising with vendors and their representatives to rapidly identify problems and apply effective resolutions.

There will be a requirement, once trained, to be included in the on-call rota providing out of hours support for selected clinical applications this is most likely to be a one in nine rota.

Once trained the Post Holder will have the opportunity to work full time in the office or opt for hybrid working arrangement, where they can work one or two days per week in the office and work from home as long as it meets Trust requirements.

Job responsibilities

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.