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West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference.
The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
If you wish to discuss and adjustments that you may need for the role of the assessment process prior to your application, then please do not hesitate to contact the recruitment team
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
West Midlands Ambulance Service University NHS Foundation Trust are looking to recruit IEUC Call Assessors to join our Emergency Operations Centre in Stafford who will be the first point of contact for anyone making an urgent or emergency call.
Applicants must be fully flexible and be able to work full rotational shifts including days, evenings, nights, weekends and bank holidays.
Full and part time positions are available with a minimum requirement of 24 hours per week for part time contracts.
**Please note, this advert is mainly weekend working only**
Training for this post is completed on a pass or fail basis and applicants must be able to commit to 4 weeks full time training followed by 2 weeks (equating to 37.5 hours per week) of mentorship which can be completed on contracted part-time hours at the beginning of their employment. The initial 4 weeks training is usually completed Monday to Friday 0800 - 1600 or 1600 - 0000 hours.
Successful applicants will work within a team providing health related services to patients supported by a robust clinical assessment tool.
You will be responsible for providing a high quality call handling response to all calls as laid down in national guidance and organisational procedures, through a clinically triage computer based system
Applicants must have a minimum of 5 GCSEs at Grade C or above which must include English. As part of the recruitment process you will be required to undertake assessments relevant to the post.
Full information can be found in the 'Candidate Information Pack' along with the 'Call Assessor Information' video link. Please ensure you review this information before applying.