NHS Logo

ICT Service Desk Technician

Hywel Dda University Health Board

Location
Salary
£24,433 - £26,060 per annum
Profession
Administrative and IT
Grade
Band 3
Deadline
12 Aug 2025
Contract Type
Permanent
Posted Date
14 Jul 2025

Job overview

We’re looking for a full-time team member to join our Digital Service Desk, providing first-line support to users across Hywel Dda University Health Board. You’ll be responding to a wide variety of IT queries and issues from staff across the organisation.

As part of the wider Informatics team, you’ll work in a fast-paced, customer-focused environment, that plays a key role in supporting the Health Board’s ICT infrastructure. This is a great opportunity to develop your skills in a technically varied and supportive setting.

We’re seeking someone who is confident and approachable, with a strong customer service mindset. You should enjoy problem solving and be comfortable communicating clearly and professionally, especially over the phone.

We’re looking for someone with:

  • Working knowledge of Windows 10 and Microsoft Office
  • Ideally, some experience with network technologies, intranet/internet systems, and Microsoft Active Directory
  • An understanding of ITIL processes such as Incident and Problem Management would be a bonus
  • A good standard of education, with either an ICT qualification or relevant experience

If you’re passionate about technology and enjoy helping others and want to be part of something bigger, then this could be the perfect role.

Main duties of the job

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 22.08.25