ICC UEC AP Operations Manager

Job overview

The post holder will be an experienced Paramedic or Nurse, who acting within their professional boundaries will provide clinical leadership, management and supervision to a team of Urgent & Emergency Care Advanced Practitioners (UECAP). This will be within the Integrated Contact Centres (ICC) and operational responding.

The post holder will be based at Estuary Point ICC and the role will be self-rostering with the requirement to provide daily operational cover over a 7-day period between the UEC AP Operational Manager team.

Main duties of the job

The post holder will ensure the delivery of excellent patient care through the continuous achievement of clinical standards. The post holder will support service development and modernisation plans by leading on local implementation of changes to clinical triage systems, clinical practice and care pathways.

The post holder will deliver clinical learning, essential updates and CPD to all clinical practitioners, clinically lead on development of the AP-UEC role and other rotational roles alongside undertaking relevant research and development activities.

Detailed job description and main responsibilities

Assessment Centre to take place on 16 March 2026 at Estuary Point

Professional Discussions to follow on 19 March 2026