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Job Title: ICC Capacity Forecasting Analyst
Location: Middlebrook
Band: 5 Salary: £31,049 - £37,796
Hours Per Week: 37.5 hours
Job Type: 1 x Permanent
North West Ambulance Service is seeking a highly skilled and proactive ICC Forecasting Analyst to support short- and medium-term forecasting on WFM across our Integrated Contact Centre (ICC) teams.
This is an exciting opportunity to play a fundamental role in embedding resource planning best practice and to make a real difference with our emergency and urgent service teams.
ICC Forecasting Analyst
Key Responsibilities:
scheduling.
improvement.
What You’ll Bring:
Please see attached Job Description for further information about this role.
There are no unsocial hours required as part of this role, working hours will be within standard corporate business hours. The team work in a flexible way with hybrid working available. Estuary Point can be considered as a base site; however, the wider team will be based at Middlebrook. Travel may be required at times between the ICC sites.
If you have any questions about this exciting opportunity, please contact the recruiting manager, Sarah Wilson - ICC Senior Resource and Planning Manager
Recruitment Campaign: