ICC Dispatcher - Broughton

Job overview

ICC Dispatcher - open to external applicants, training will be given

Lancashire area.

Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.

Main duties of the job

ICC Dispatcher

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Integrated Contact Centre in Broughton. Working alongside 999 call handlers, you will be responsible for dispatching emergency resources and communicating via radio with our paramedics and other emergency responders.

The Integrated Contact Centres receive emergency calls and dispatch ambulances 24 hours per day, seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include night shifts, weekend shifts and bank holidays, including religious festivals.

The Integrated Contact Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure. No previous medical knowledge is needed and a full training package will be provide

Detailed job description and main responsibilities

Assessment Centres will be held in Broughton on Saturday 14 June 2025.

Successful applicants will need to commit to three weeks of training and annual leave will not be permitted during the training course. The course will commence on Monday 15 September 2025 and will be at our Integrated Contact Centre in Broughton.

During the first week of the training course, candidates will complete observations of the various roles within the Integrated Contact Centre.

The training package will involve a variety of daytime and late shifts.

Salary – NHS Agenda for Change, Band 4, £25,147 plus unsocial hours payment.

Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.