ICC Clinical Navigator

Job overview

Job overview

The North West Ambulance Service (NWAS) is expanding its clinical workforce within our Integrated Contact Centres (ICC).

The post provides an opportunity for motivated and experienced Nurse\Paramedics with a telephone triage experience background to take the next step in their career.

We are looking to recruit to our Middlebrook (Bolton) and Estuary Point (Liverpool) ICC sites. The role will provide 24-hour cover.

Main duties of the job

Main duties of the job

The post holder will use their experience and clinical knowledge to effectively navigate and maintain patient safety for all calls awaiting ambulance allocation; up to and beyond the point of ambulance arrival on scene or onward referral following a telephone triage.

Postholders will be responsible for maintaining high standards of care and safety within clinical delivery, actively supporting colleagues to ensure telephone triage is delivered to the highest standards and in a timely manner. The post holder will also provide clinical support to our dispatch, call handling and responding staff.

Detailed job description and main responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

Recruitment Campaign

• Advertising Dates: 18.06.2025 -  02.07.2025
• Clinical Assessment: W/C 07.07.2025
• Interviews: 14.07.202

Clinical Assessment: WC 07 July 25, this will be 2 scenarios pertinent to the Clinical Navigator role.

Successful candidates will be invited for an interview the WC 14 July 25.