HSDU Operations Manager

Job overview

Set in the heart of the main site at Torbay and South Devon Foundation Trust HSDU provides Trustwide Decontamination services across the Hospital and the wider South Devon community. The HSDU Operations Manager will work within the Planned Care - Surgery Care Group, leading the day to day operations of the department and supporting the HSDU Quality manager in maintaining department accreditation to ISO 13485 along with UKCA Compliance.

• Responsibility for the day to day management, delivery and development of a number of services across HSDU including, but not limited to ensuring all equipment is maintained and documentation kept up to date.
• Leading the team to ensure staff competencies and training is kept up to date
• Supporting project plans and preparation of business cases, ensuring all services deliver a high standard of care which is efficient;
• Work with the HSDU Quality Manager to ensure delivery of best value services.
• To have responsibility for workforce to ensure that all staff are appropriately line managed, supervised and supported in accordance with the relevant policies of the employing agencies and best practice
• As part of this post you would have responsibility as the lead management representative for HSDU.

Main duties of the job

• To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity

• Find solutions to problems and be able to demonstrate a positive approach to new challenges, encouraging others to do the same
• Understand and identify barriers to understanding and communication and build skills to negotiate, motivate and persuade colleagues to contribute and agree to decisions

• To provide a service that is tailored to meet the needs of our patients and to understand what our patients/customers need and be adaptable and responsive
• Value diversity within the workplace
• To provide a high-quality customer service which complies with relevant legislation such as ISO 13485 and best practice set out by NHS England
• To be honest and learn from mistakes, and help to create a "no-blame" culture where people feel able to share and learn from experiences together

• Responsible for the day-to-day coordination and monitoring of the service
• To be prepared to deal with frequent interruptions

• To work as part of the Trust wide ISU team, demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
• Ensure information on performance is delivered in a sensitive and comprehensive manner

Detailed job description and main responsibilities

Key Responsibilities Include:

• ·  Lead the strategic and operational delivery of designated services, ensuring high-quality, safe, compliant and value-for-money decontamination and sterile services aligned with Trust and Care Group objectives.
• ·     Drive service development, modernisation and continuous improvement, including policy development, business cases, project planning, risk management and regulatory compliance (e.g. UKCA, ISO 13485).
• ·   Hold accountability for financial and workforce management, including budget control, cost improvement programmes, establishment control, and efficient workforce planning to meet service demand.
• ·  Provide strong leadership and line management to multidisciplinary teams, promoting staff development, engagement, equality, and a positive, open and learning-focused culture.
• ·  Ensure effective stakeholder and customer engagement, overseeing service coordination, performance monitoring, incident and complaint management, and maintaining high standards of patient and customer experience.See - Full job description