HR Services Administrator

Job overview

HR Services Administrator

Department: HR Services

Band: 3

Hours: 37.5 hours per week, (Monday – Friday, shift patterns covering 8am – 5pm plus weekend working/on-call. Fixed Term/Secondment until 12/11/2026

Do you have strong customer service skills and excellent attention to detail? Do you have an interest in Human Resources and supporting employees?

A fixed-term/Secondment opportunity has arisen for a hardworking and conscientious HR Services Administrator to join our busy, multifunctional HR Services Team.

You will provide a comprehensive front-line, customer focused service to employees and managers who require assistance with HR transactions, including Payroll, Temporary Staffing bookings and other general queries raised through the HR Helpdesk, via telephone calls and emails. In addition, the post holder will have excellent IT skills in order to support the maintenance and usage of the Electronic Staff Record System (ESR), as well as digital Payroll and HR information systems, supporting managers and employees with the updating of employee records.

Working across sites at both the Trust and Witan Gate House, you will have excellent time management skills, working with the team to adhere to strict payroll deadlines, maintaining a clear head under pressure.

Further details / informal visits contact: Bhagabati Ranabhat HR Services Manager [email protected]

Interview date: Week commencing 02.03.2026

We are unable to offer sponsorship for this role

Main duties of the job

We care We communicate We collaborate We contribute

“- NHS Survey, 2024'' They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

The post holder will work in the Human Resources Services Team and will provide a comprehensive first level, customer focused front-line service, to employees who require assistance with HR transactions, such as payroll and temporary staffing requirements. In addition, the post holder will support the maintenance and usage of the computerised payroll and HR information system - Electronic Staff Record (ESR), supporting managers with the use of the system for the updating and correction of employees records.

The role involves close and collaborative working with other HR teams and our external payroll provider to deliver a professional, high quality customer service to managers and employees alike, working to resolve queries in a timely and efficient manner. As such, excellent verbal and written communication skills are required.

Detailed job description and main responsibilities

• ·       Work is carried out within set procedures and laid down timetables.
• ·       Plans and prioritises own day to day workload.
• ·       Regular discussion with Line Manager relating to workload and task prioritisation.

• Communicates by email, phone and face to face. •    Communicates with HR team members, payroll staff, finance staff and Trust staff at all levels. •    Provides and receives information in both standard as well as complex format. i.e. communicates/relays pay and tax information to employees in response to basic queries. •    Delivers basic training or support to users.
• Resolve basic user queries where possible by:     Querying and providing HR Systems data (subject to authority to share data)     Liaising with third parties (such as external payroll provider) to identify a resolution   Triage complex user queries to the relevant HR team member for resolution. •    Whilst the post is responsible to the HR Services Manager, there is a degree of autonomy, as assigned tasks are usually seen through to completion with little or no supervision and the post holder will address user queries to the best of their knowledge.

Please refer to the job description for further details.