Hotel Services Manager – Patient Catering

Job overview

We are looking for an individual to join our Hotel Services Management Team.

The individual role will hold a pivotal position in ensuring the provision of safe and effective Hotel Services throughout the Trust Estate, meticulously adhering to the National Standards for Food & Drink, the National Standards of Healthcare Cleanliness, and all relevant national legislation applicable to the service sector.

As the Trust’s principal authority for Patient Catering Services, the post holder will take the lead in guiding and managing a dynamic and multidisciplinary team comprised of domestics, cooks, porters, receptionists, and office support staff. Together, this specialised team will deliver exceptional services that enhance the well being of patients and visitors alike across the Trust Estate.

Main duties of the job

Main duties will include:

• Assist in developing strategic operational plans and policies for safe, cost-effective service delivery.
• Project manage initiatives related to Hotel Services.
• Facilitate effective communication between clinicians, dietitians, and the catering department.
• Collaborate with dietitians to meet nutritional requirements.
• Oversee food production services across all Trust sites.
• Manage Hotel Services budgets for pay and non-pay.
• Implement and monitor food safety and catering policies.
• Ensure efficient patient catering services delivery at all sites.
• Represent the Hotel Services department in meetings and deputise for the Soft FM Operations Manager as needed.
• Develop and analyse performance monitoring for patient catering.
• Provide guidance on Hotel Services to stakeholders to achieve Trust objectives.
• Apply knowledge of management and food service practices, safety regulations, and staff management.

Detailed job description and main responsibilities

For further details with regard to this vacancy please refer to the detailed Job description and Person Specifications attached.