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Job overview
Provision of High Quality Customer Focussed Support to Staff and Visitors by logging and prioritising requests for assistance via the Estates Helpline.
To be first point of contact for all sites within the Trust for reporting emergency and routine maintenance problems.
To provide helpdesk/clerical support to the Directorate which includes;
Ensure helpdesk is covered from 0800 to 1600 Monday to Friday
To be first point of contact for all sites within the Trust for reporting maintenance problems.
Handle a wide range of enquiries relating to maintenance/repair problems.
Good communication and listening skills; especially when English is not the first language of the caller.
Remain calm when dealing with abusive, irate or distressed callers.
Retain concentration whilst dealing with frequent interruptions due to nature of work
Calls received require various courses of action, working unsupervised, taking responsibility to determine what action is taken.
To be familiar with Trust sites and keep up to date with new developments to ensure all calls are logged accurately with correct geographic reference.
To Maintain some manual records pertinent to jobs logged.
To provide admin Reception cover during leave and breaks.
Main duties of the job
To provide helpdesk/clerical support to the Directorate which includes;
- Ensure helpdesk is covered from 0800 to 1600 Monday to Friday,
- To be first point of contact for all sites within the Trust for reporting maintenance problems.
- Handle a wide range of enquiries relating to maintenance/repair problems.
- Good communication and listening skills; especially when English is not the first language of the caller.
- Remain calm when dealing with abusive, irate or distressed callers.
- Retain concentration whilst dealing with frequent interruptions due to nature of work
- Calls received require various courses of action, working unsupervised, taking responsibility to determine what action is taken.
- To be familiar with Trust sites and keep up to date with new developments to ensure all calls are logged accurately with correct geographic reference.
- To Maintain some manual records pertinent to jobs logged.
- To provide admin Reception cover during leave and breaks.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Applying for this NHS job
This advert is for Helpdesk Operator with Sheffield Teaching Hospitals NHS Foundation Trust in Sheffield, North East and Yorkshire, England. It is listed as a Band 2 role. The advertised salary is £25,272 Per annum pro rata for part time staff. The contract type is Permanent. The application deadline is 10 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 May 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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