Helpdesk Operator

Job overview

An exciting opportunity has become available to work on the Portering Helpdesk, based at the trusts Switchboard department. The role is for a a Portering Helpdesk and Transport operator at Castle Hill Hospital.

The post is to cover a Full time position participating in weekday and weekend shift coverage on a rotational basis including Bank Holiday Rota.

We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure.  You will require a confident telephone manner and proven customer service skills.

Main duties of the job

The helpdesk role supports the co-ordination of portering resources; allocating and dispatching tasks, based on importance and urgency, as well as routine activities to support patient flow throughout our hospitals.

Answering calls from colleagues requesting non-patient transport; liaising with couriers and booking tasks.

Working as part of a team, multitasking and liaising with Trust colleagues are a key part of the role.

Portering and non-patient transport desk duties are a key function of this role which also operates from the switchboard area. Full training will be provided.

Detailed job description and main responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.