Helpdesk Operative

Job summary

Main duties of the job

• To receive incoming calls from service users requesting Facilities services.
• Accurately record the user requests onto the Task Management Data Base and manage the system to reflect tasks when they have been assigned/completed.
• Manage and prioritise tasks in a timely manner with regards to the urgency of the request indicated by the caller.
• Assign tasks via the radio communication system with regards to the adjacencies of Wards and Departments for the purpose of efficiency.
• Report to the Supervisor on the status of the workflow, highlighting in a timely manner when the systems are becoming busy.
• When required the Operator will work within the portering team.

Job responsibilities

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.