Heart Failure Coordinator

Job overview

The Heart Failure Team is currently looking to recruit an individual to join our established team as a pathways manager and coordinator.

The Lancashire Cardiac Centre Heart Failure Service provides clinical, psychological and occupational assessment, investigation, management, surveillance and helpline support to patients and clinicians across Lancashire and South Cumbria.  Particularly to those in the  community and hospital settings of the Fylde Coast.

The service is delivered by clinical and administrative teams that have historically been either hospital or community facing. Recent Trust restructuring is bringing the team together such that it is fit for the future, with aligned and supporting management structure, greater integration and collaboration with partners locally and regionally including both health and social care. This change brings opportunity and responsibility for end to end pathway compliance with best practice, to a single team.

Main duties of the job

Together with the clinical teams, review and monitor standard operating procedures for administrative and clinical practices across the specialty.

Together with the clinical teams, ensure that all new patients are seen within appropriate, best practice defined, timeframes. Including both non-elective admissions and outpatient referrals.

Together with the clinical teams, ensure that all clinical activity sessions are fully booked and that where cancellations are received, that slots are reutilised.

Together with the clinical teams identify capacity issues and contribute to capacity and demand planning, providing local service knowledge on clinical activity, collecting and reporting statistical data as required.

Notify appropriate clinicians and managers should a potential breach of performance standards be identified and determine the necessary steps are taken to avoid breaches of standards.

To lead on the team’s administrative systems and processes and direct a culture of continuous improvement across the service.

To be a point of contact for clinicians, nurses and administrative staff as regards the day to day planning of activity and the escalation of issues.

Attend monthly operational meetings as required, providing service updates and assurance on areas of responsibility.

Utilise the full range of Information systems as required.

Detailed job description and main responsibilities

Together with the clinical teams, review and monitor standard operating procedures for administrative and clinical practices across the specialty.

Please see attached Job Description and Person Specification.