Healthcare Support Worker

Job overview

We are seeking a highly skilled, adaptable, and motivated Healthcare Support Worker who is passionate about delivering exceptional care within this specialist area.

Ward 39 is York Hospital’s designated Fractured Neck of Femur (NOF) ward, providing highly specialised care to some of the Trust’s most vulnerable patients. In 2025, over 460 fractured NOF patients were admitted to the Trust, and Ward 39 plays a pivotal role in delivering safe, compassionate, evidence‑based care to this complex group of patients.

Fractured NOF patients are typically frail, elderly, and often present with cognitive impairment, including dementia and delirium. Many require significant emotional support, enhanced communication skills, and personalised, dignified care.

This role will suit someone who: •    Has a keen interest or experience in dementia, Alzheimer’s disease, cognitive impairment, or frailty nursing, •    Thrives in a fast paced, specialist clinical environment, •    Wants to develop expertise in the care of vulnerable older adults, •    Is committed to providing high quality, person centred care every day.

A 3-week Healthcare Academy training programme will be delivered as part of your induction. Alongside this training our Clinical Educator team in Surgery offer a comprehensive induction and you will be supported through a probationary period which is tailored to your needs, and that supports your individual requirements.

Main duties of the job

As a Healthcare Support Worker on Ward 39, you will play a vital part in supporting patients throughout their entire hospital journey. Your responsibilities will include: •    Personalised Patient Care •    Delivering excellent day to day nursing care to frail and elderly patients •    Supporting patients with personal care, mobility, nutrition, and comfort •    Providing meaningful interaction to reduce distress and promote wellbeing •    Cognitive Impairment–Focused Care •    Supporting patients living with dementia, delirium, and other cognitive disorders •    Using person centred approaches to improve communication and reduce anxiety •    Contributing to safe monitoring, engagement, and patient reassurance •    Safety & Specialist Care •    Promoting best practice in falls prevention •    Contributing to pressure ulcer prevention, assessment, and care •    Escalating concerns promptly to the nursing team •    Rehabilitation & Discharge Support •    Assisting patients in early mobilisation and basic rehabilitation exercises

Detailed job description and main responsibilities

Interviews for this position will be held in person ONLY.  Remote interviews will not be available.

Please note this advert may close early if a high number of applications are received, we advise you to submit your application at your earliest convenience to avoid disappointment.

Please refer to the job description and person specification attached to this advert to read the duties of a Healthcare Support Worker.

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected]

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.