Healthcare Support Worker

Job overview

To support the Ward Manager and the whole of nursing team in providing a unified approach to high standards of patient care and an excellence in nursing practice. Adhere to infection control policies and assist the ward manager in the promotion of infection control good practice by all. Precisely communicate patient's condition to qualified staff.

Main duties of the job

Provide reassurance and support to patients and carers/family.

Provide information to enable the effectiveness of care to be evaluated and records maintained.

Report any concern regarding patient care.

Be able to locate all policies relating to good working practice within the clinical area and able to adhere to them.

At the direction of the registered nurse participate fully in the delivery of planned nursing care.

Serve drinks and meals to patients and to give assistance to those patients requiring help.

Assist in bed making and the disposal of soiled linen.

Chaperone patients as necessary.

Undertake the recording of temperature, blood pressure, pulse, respiratory rate and pulse oximetry, also fluid input and output, and report findings to the nurse in charge of patient care.

Collecting and testing specimens as required and reporting abnormalities.

Ensure safekeeping of patient’s property and valuables within Trust guidelines

Work collaboratively with others in the ward to ensure that patient’s needs are meet.

Be aware of your competence and acknowledge your own boundaries asking for assistance as required.

Recognize and respond appropriately to urgent and emergency situations

Detailed job description and main responsibilities

A Healthcare Assistant on a ward supports patients with personal care, mobility, and nutrition, carries out basic clinical observations, keeps the ward clean and stocked, assists nurses with routine tasks, documents care, and communicates effectively with patients, families, and the wider team to ensure safe, compassionate, and well‑coordinated care.