Healthcare Support Worker

Job overview

An exciting opportunity has arisen for Healthcare Assistants to join Central North West London NHS Foundation Trust at St Charles Hospital  Thames ward

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Working as part of a friendly team, you will be responsible for assisting multi-disciplinary health professionals in the provision of a high quality service.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

Band 3 Health Care Support Worker work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. Band 3 Health Care Support Workers are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by:

• keeping the people who using our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurses
• contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence based policies and procedures when implementing care plans
• ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plans

We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. Band 3 Health Care Assistants contribute to the team achieving its objectives by working closely with and drawing support from Registered Nurses and other health professionals.

Detailed job description and main responsibilities

Patient Safety Band 3 Health Care Support Workers contribute to the provision of safe and reliable services by: • Working under the supervision of Registered Nurses • Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (Skills for Health 2013) • Safeguarding people by recognising and responding when an adult or child might be at risk from abuse but also recognising their own limits and asking for help and escalate concerns when necessary • Escalating safety concerns and by doing so acting as effective advocates for those who use our services • Being open and transparent about their own practice • Identifying areas where improvements in safety or quality can be made • Working closely with others to improve services • Maintaining accurate, legible, comprehensive records • Maintaining compliance with their mandatory training requirements

Clinical Outcomes Band 3 Health Care Support Workers are expected to contribute to the effectiveness of services by: • Providing skilled, evidence-based care which adheres to agreed policies and procedures • Working with patients and families and registered nurses to contribute to all stages of the care planning process, including assessing risks and needs • Acting as patient advocates in the multi-disciplinary team • Working as part of a team implementing care plans or directives overseen by registered nurses • Contributing to creating and maintaining high-performing teams by: • Communicating well with all members of the team • understanding their role in the team and how they help the team achieve its’ objectives • reflecting on their own practice regularly • identifying how care could be improved

Patient Experience Band 3 Health Care Support Workers contribute to the people using our services feeling respected and empowered to make decisions about their health and wellbeing by: • Working in partnership with patients and their families and carers • Gaining consent and, as far as possible, involving people in all decision-making • Signposting patients and carers to supportive services e.g. the courses provided by the Recovery and Wellbeing College or services provided by the local authority or the voluntary sector • Reassuring people by being professional, responsive, knowledgeable and confident • Escalating complaints or concerns effectively and quickly in line with the Trust policy

Supporting yourself and others • Engaged staff are more productive and Band 3 Health Care Assistants can ensure they are engaged in the Trust and the work we all do by: • Participating in supervision and annual appraisals which will help you to reflect on your work, understand your objectives and monitor your progress towards achieving them • Using continuing professional development funds to consolidate, update or improve clinical skills