Healthcare Navigator - HMP Bronzefield

Job overview

Central and North West London NHS Foundation Trust is a Top Employer Award Winner and works in partnership to provide responsive and dependable primary care, mental health, intellectual disability and substance misuse services to the diverse and culturally rich communities we serve.

In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative and enthusiastic Healthcare Navigator to join our forward thinking, friendly and expanding Health & Justice team at  HMP/YOI Bronzefield, Ashford.

By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health and well-being. Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed and maintained to the highest of standards at all times.

Our motto is “Caring NOT Judging” so by working in partnership with the criminal justice system and other agencies, we provide responsive, dependable and high-quality primary care and mental health services to those who may have offended and those at risk of offending in the communities we serve, to improve their health status and to encourage social inclusion.

Why not see what our staff say about working within our award winning teams: https://www.cnwl.nhs.uk/health-and-justice/find-out-what-its-work-health-and-justice

Main duties of the job

Health & Justice Services are very excited to recruit to this role.  The Healthcare Navigator role itself is new to our services and we have an opportunity to recruit a keen individual who has great initiative, transferable skills and exceptional Healthcare knowledge within prisons to promote and deliver care and guidance to our patients.

By adhering to the Trust values this role will provide care and support to those in the early days in custody with the aim to add significant value to their experience of the prisoner, prison staff in the initial days; reduce  the risk of self-harm and suicide alongside wider impacts on families and friends.

This role will provide reassurance, guidance and signposting to health and social care services that will contribute to minimising distress and risk for those patients in their early days in custody.

Detailed job description and main responsibilities

MAIN DUTIES AND RESPONSIBILITIES

• Offer a visible presence during their early days in custody and on the Induction Wing – therefore being accessible and available to all new receptions.
• Help to improve identification of risk factors during early days in custody.
• To be a bridge between HMPPS and the Healthcare providers to enable improvements in joint care.
• Address vulnerabilities associated with early days in custody inclusive of reducing self-harm.
• Improve Induction into establishments.
• Create greater awareness of healthcare and social care options and the range of services available.
• Support access to those services i.e. use of PODS , application process especially for people from diverse backgrounds or with specific needs
• Improve partnership working between services – particularly social care, Safer Custody teams.
• Improve engagement rates into healthcare and reduce did not attend appointments.
• Assist with improving patient choice regarding healthcare interventions.
• Further support social prescribing and promote and manage Health Champions.
• In conjunction with EPIC establish and run specific patient forums particularly relating to post ACCT.
• Input into complex case meetings.
• Be responsible for logging and making referrals
• To offer appropriate support and guidance to patients and their families/carers
• To plan / organise work using own initiative, whilst being able to work as a valuable member of a team.
• To have excellent IT skills, to include Microsoft Office, Outlook and Excel
• To undertake general office duties to support the role
• Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested