Healthcare Assistant

Job overview

iCaSH Peterborough – Healthcare Assistant (HCA) – 30hrs, Band 3 (2 vacancies)

An exciting opportunity has arisen for an enthusiastic, committed & experienced Healthcare Assistant, Band 3, to provide a high-quality service to the community who use the Integrated Contraception & Sexual Health (iCaSH) Services across Peterborough.

This is an exciting permanent opportunity for an experienced HCA part time within the iCaSH Peterborough Service. We are looking for an enthusiastic person who has ‘front of house’, experience with an ability to develop a warm & welcoming rapport with people who use our services.

You have a keen eye for detail with an understanding of the sensitivity & confidentiality involved in the delivery of a contraception, sexual health & HIV service.

You are required to hold a Care Certificate qualification, be trained to provide both phlebotomy & chaperone duties, or demonstrate a willingness to undertake training.

The service operates Mon to Sat, with evening clinics each week.  You must be willing to work across all parts of the service where appropriate, including evenings & weekends & be able to meet the travel requirements of the Trust.

For further information & to arrange an informal visit, please contact either:

Clinical Nurse Manager.   Email: [email protected]

Deputy Clinical Nurse Manager: Email: [email protected]

'If we receive a high number of applications we reserve the right to close this vacancy at any point after 8th May 2025'

Main duties of the job

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures and or sexual health screening on patients.

Following training, provide a phlebotomy service for patients attending the services.

To support and direct patients to the relevant individuals/agencies whilst accessing health care.

To participate in outreach and support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover including 0300 number answering, registering patients and booking, support data collection and or general patient and non-patient administration.

Following training, undertake, read and interpret microscopy slides as directed by clinicians and appropriately document and communicate the associated findings, if required by the clinical service.

Following training and being deemed competent to do so, to administer prescribed vaccines in accordance with service guidelines and Standard Operating Procedures, if required by the clinical service.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Detailed job description and main responsibilities

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures and or sexual health screening on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Where local services require and following training and sign off, provide a service for asymptomatic patients requesting a routine sexual health screen.

Following training, provide a phlebotomy service for patients attending the services.

To support and direct patients to the relevant individuals/agencies whilst accessing health care.

To participate in outreach and support health promotion events when requested.

To undertake in annual appraisal of work, one to ones, and clinical supervision throughout the year.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To assist in the updating of clinic noticeboards.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover including 0300 number answering, registering patients and booking, support data collection and or general patient and non-patient administration.

Following training, register and issue C-card and condoms.

Following training, undertake, read and interpret microscopy slides as directed by clinicians and appropriately document and communicate the associated findings, if required by the clinical service.

Following training and being deemed competent to do so, to administer prescribed vaccines in accordance with service guidelines and Standard Operating Procedures, if required by the clinical service.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Communication

Communicate effectively with the multidisciplinary team in order to promote efficient patient care.

Be conversant with the roles of all the staff within the service and occasionally with other  colleagues internal or external to the organisation.

Always ensure correct storage of patient’s records as per the Trusts record keeping policy.

Liaise with other services as necessary for the co-ordination of patient care and the smooth  running of the department.

Welcome visitors and patients to the clinical area providing assistance, support and information where required.

Maintain good communication with other staff, patients and visitors including front of house/reception and answering the telephone in a courteous and professional manner.

Ensure accurate record keeping in line with Trust and national standards.

Monitor and reassure patients during clinical procedures.

Actively participate in multidisciplinary training, meetings, and events.

Signpost clients to other services where appropriate.

Within remit of own role, support the teaching and supervision of students from a variety of disciplines.

Ensure that all organisational wide communication is accessed and adhered to accordingly via the nhs.net account.