Head of Therapies

Job overview

The post holder will be responsible for the operational development and delivery of therapy, quality and clinical practice at divisional level. As part of the divisional management team, the Head of Therapies will work collaboratively with the Associate Director of Therapies to provide assurance to the Executive Team and Board of Directors that robust systems of governance and performance management are in place and that high quality patient led services are being developed and delivered.

As part of the Community Senior Management Team, the post holder will support the Associate Director of Therapies and contribute to developing the strategic direction and implementation of the therapies and wider Community Divisional Strategy whilst ensuring care is delivered at a high standard and quality.

Main duties of the job

This post is designed to co-ordinate the monitoring of key quality performance indicators to identify areas of good practice and support areas requiring development, including the lead for the risk management function within the Community Division.

The post holder will work in partnership with the Trust Risk Management team in all areas of risk that include clinical incidents, serious clinical incidents, complaints, litigation, compliance and the wider Trust Clinical Governance.

The post holder will support the division to deliver the Quality Improvement agenda, including horizon scanning to identify areas where the division can lead on quality improvement to provide high quality care for our patients.

Detailed job description and main responsibilities

Champion the therapy priorities and support performance monitoring and reporting arrangements to demonstrate progress within the Division.

Support the Associate Director of Therapies in the planning and management of projects and the implementation of change across the Trust, ensuring professional relationships are maintained and multi-professional relationships encouraged.

Support the implementation of the Trust’s governance and risk management strategies and support the division with the monitoring and maintenance of the divisional risk and compliance registers.

Work closely with risk management and PALS to ensure complaints and incidents are dealt with appropriately with actions agreed and effective monitoring set in place.

Be the Community Therapy lead for patient and quality initiatives.  Develop and embed the use of patient stories and ensure patient experience is a core part of service improvement.

Support the division in preparing for assessments and inspections from external bodies.

Support the Associate Director of Therapies to ensure workforce models are assessed and evaluated, making recommendations to the division and trust board as required.

Participate in the wider trust organisational development programmes taking a lead role where appropriate.

Support the senior divisional team in the delivery of the divisional KPI’s, SLA’s and Quality Indicators

Lead the investigation of incident reporting, serious complaints and safeguarding investigations within the Division and ensure learning within the division and across the trust.

To participate in Trust wide initiatives to support achieving the Trust’s objectives as appropriate.

Be visible and accessible to services, departments and teams, working clinically to support and develop teams when necessary.

Support the Divisional Clinical Governance agenda, including involvement in Divisional Governance Forums, and support the Associate Director of Therapies and Associate Director of Nursing to ensure Patient Safety and Quality Boards function effectively.

Lead on research and audit within therapy services informing and influencing the Division in respect of staff training needs.

Support the Therapy Service Leads, Team Leads and Clinical Leads in reviewing dependency and acuity across inpatient and community services through the collation and presentation of data using approved tools.

Comply with the professional standards and codes of the HCPC.

Act as a role model, mentor and coach, ensuring that direct reports are supported to achieve their full potential, with clear goals and priorities, aligned to those in the division and organisation.

Contribute and lead the development of in-house education and training programmes.

Monitor compliance with professional standards in the division set by the trust including those for appraisal, mandatory training and behaviour.

Support the Associate Director of Therapies in the development, implementation, response rate and evaluation of Patient-Related Experience Measures (PREMs), responding to patient feedback to make improvements.

Inform and influence the Division in respect of staff training needs in keeping with the Divisional training strategy.

To support the Therapy Services Managers, Team Leads and Clinical Leads in ensuring that mandatory training is undertaken as identified in the Divisional training strategy.

To manage additions to or removal of training that is considered mandatory according to investigations or policy decisions.

Responsible for the community therapy budgets and ensuring these are maintained to achieve the Divisional / Trust’s financial targets, including bank and agency spend, cost improvement targets and management of resources.

To provide clinical and professional supervision as required to groups or individuals.

To maintain a high profile within the clinical areas and participate in the Trust arrangements for Clinical Governance.

To collaborate with the Therapy Services Managers to ensure processes are in place to optimise the operational, financial and utilisation of the workforce.

To collect, monitor and evaluate data and statistics pertaining to operational, financial and workforce performance across the Community Therapies Directorate.

To work in partnership with the wider organisation and external providers towards local and National strategies.

Represent therapy services at internal and external forums, deputising for the Associate Director of Therapies as required.

Participate in the Community on-call rota