Head of Soft FM

Job overview

An exciting full-time, permanent leadership opportunity has arisen within South London and Maudsley’s Capital Estates and Facilities Directorate. This role is focused on delivering high-quality FM services that support outstanding mental healthcare across our Trust sites, ensuring our services are safe, efficient, and aligned with the Trust’s strategic priorities.

About the role:

• This is a key leadership position within the Capital Estates and Facilities department, reporting directly to the Director of Estates and Facilities. As the Head of Soft FM, you will have the opportunity to lead and influence the delivery of essential support services across the Trust, contributing to a safe and positive environment for patients, visitors, and staff.
• The role involves a mix of strategic leadership and hands-on operational management. You will oversee a range of Facilities Management services, including Catering, Portering, Housekeeping, Transport, Waste, and Residential Accommodation
• We are seeking an inclusive, values-driven leader with a proven track record in Facilities Management who is passionate about service improvement, innovation, and sustainability. Your leadership will be key to improving service quality and ensuring compliance with national standards and Trust guidelines.

Main duties of the job

As the Head of Soft FM, you will:

• Lead the development and implementation of an operational service plan, focusing on service improvement, innovation, and efficiency.
• Strategic lead for the Catering and Domestic contracts and ensuring good and safe quality for the Trust and value for money
• Oversee the operational delivery of all FM services, ensuring they meet high standards of quality, safety, and efficiency.
• Develop and maintain efficient systems, policies, and procedures to ensure compliance with regulatory requirements.
• Work closely with clinical teams, ward matrons, and stakeholders to provide the best possible services to patients and support the Trust’s strategic goals.
• Monitor and report on service performance, identify areas for improvement, and implement action plans to enhance service delivery.
• Act as a deputy budget holder for Facilities budgets, manage financial planning, and support the development of the annual capital programme.
• Ensure robust compliance with health and safety regulations, including Infection Control, Hygiene Code, Food Safety Laws, COSHH, and Environmental Protection.
• Lead a diverse team of Facilities Managers, supporting their professional development and encouraging an inclusive, high-performance culture.

Detailed job description and main responsibilities

Please, see attached JD and person specification for Head of FM.  We look forward to receiving your application.