Head of Service, EMS Coordination

Job overview

The Head of Service for EMS Coordination has responsibility for the three EMS Coordination Centres across Wales. This is a key leadership role in the Coordination and Integrated Care Department and indeed within the Trust Operations Directorate.

The successful candidate will have the opportunity to be at the forefront of service delivery of emergency ambulance services in Wales and will contribute to the ambition of the Trust in “Providing the right care and advice in the right place every time”.

This is an exciting time to join the Welsh Ambulance Service as we continue our journey to service transformation, where EMS Coordination will play a pivotal role in ensuring patients across Wales receive a quality, timely, patient focused service.

This is a key senior leadership role and if you are ready for that next step in your career and want to help lead and shape ambulance services then this is an opportunity to deliver the best possible services to patients and communities across Wales.

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. Please check your email account regularly.

Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Main duties of the job

Head of Service, EMS Coordination

If you have senior experience in an emergency service, health care contact centre or control room environment, this role could be right for you.

Working to the Assistant Director of Operations, Coordination and Integrated care, you shall lead a team of Service Managers to provide timely and safe services to those calling 999 in Wales. This area of work is fast paced with a high degree of technology focus to realise and exploit all the benefits to be had. We expect the role to be high profile, internally and externally, so you should be prepared to represent the Trust as required.

If you can help us to continue to evolve to meet the emergency and unscheduled health needs of the public in Wales, have the experience, knowledge, and skills for this exciting position and want to be part of something special as we develop #TeamWAST, we would love to hear from you.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac