Head of Patient Experience & Public Engagement

Job overview

The post holder will be required to lead and develop a robust Patient Experience and Public Engagement Strategy with the Director of Nursing, Deputy Director of Nursing and Divisional Heads of Nursing and Quality.  In collaboration with the Director of Nursing and Chief Medical Officer, provide visible senior leadership to ensure that there are effective Patient experience strategies across the Trust, with processes, systems, training and enabling tools for staff to implement these strategies locally. This will ensure safe and effective care for patients, staff and visitors.

The post holder will lead the Patient Experience and Public Engagement Team, overseeing the Complaints, PALS, Volunteer, Carers and patient experience and public engagement services in supporting the Trust to meet the requirement of the National Patient Experience Strategy.

The post holder will keep abreast of national initiatives and developments, identifying and communicating changes to ensure that best practice initiatives are implemented as part of continuous improvement within Patient Experience, Volunteering and Patient and Public Engagement. They will ensure that teams have up to date policies and procedures in place that are relevant, understood and complied with, and will provide training and development of staff as appropriate.

Main duties of the job

Lead the Patient Experience and Public Engagement Team at DCHFT.

Provide leadership to the volunteer services and compliance with national processes and reporting regarding volunteers in the NHS Act as a catalyst for organisational change feeding back patient and carers experiences and views and recommending action to resolve problems

The post holder will have extensive contact with patients and the public through meeting and engagement opportunities seeking opinion and feedback.

To ensure that the Trust maintains statutory requirements for reporting feedback responses and analyse trends or themes to ensure that learning is embedded.

Maintain reporting mechanisms to monitor and record feedback activity and outcomes within the Trust to identify trends and themes. Develop and maintain service evaluation mechanisms as required ensuring National Patient experience standards are met.

Assist with Development and maintenance of up-to-date relevant PALS and Complaints procedural policies and protocols.

Detailed job description and main responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.