Head of Patient Experience and Engagement

Job overview

The James Paget University Hospitals NHS Foundation Trust is seeking an experienced, values-driven senior leader to join our Patient Safety and Quality leadership team as Head of Patient Experience and Engagement.

This is a pivotal role with Trust-wide responsibility for shaping, leading and delivering an ambitious and inclusive Patient Experience and Engagement Plan, ensuring full alignment with patient safety, clinical effectiveness and transformation priorities. You will provide expert leadership across multiple portfolios and act as a key advocate for patients, carers and the public at every level of the organisation.

Main duties of the job

Key Responsibilities

As Head of Patient Experience and Engagement, you will:

• Lead the strategic planning, development and delivery of the Patient Experience and Engagement agenda across the Trust
• Work collaboratively with senior nursing, medical and corporate colleagues to embed patient experience into everyday practice and ensure sustained improvement across divisions
• Represent the Trust at national, regional and local Patient Experience and Engagement network forums
• Horizon scan and ensure the Trust responds effectively to national and regional guidance, recommendations and policy requirements
• Provide effective leadership, management and budgetary control for the Patient Experience and Engagement service

The post holder will have direct responsibility for the following teams and portfolios:

• Complaints and PALS
• Patient Experience and Engagement
• Volunteers
• Front of House Reception Services
• Equality and Diversity (Patient-focussed)
• Litigation Service

Detailed job description and main responsibilities

Why Join Us?

This role offers a rare opportunity to shape how patient experience is understood, measured and improved across a complex healthcare organisation. You will play a critical part in strengthening quality governance, influencing culture and ensuring the voices of patients and carers are central to everything we do.

If you are passionate about patient experience, thrive in complex environments and are ready to lead at a senior strategic level, we would welcome your application.

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.