Head of Operations

Job overview

This is an exciting opportunity for an experienced Operational Manager to join Liverpool Womens Hospital in a senior managerial role

There are 2 roles available for a Head of Operations to lead one of the following Care Groups;

• Gynaecology & Fertility
• Family Health - Maternity, Neonatal Services and Genetics

Reporting to the Divisional Director of Operations the post holder will be an integral member of the Care Group’s Senior Leadership Team and will be fully accountable for the delivery of the Care Group’s operational and financial performance. They will take a lead role in both shaping and delivering the Care Group’s strategy in conjunction with both the Divisional and Trust’s overall strategies and objectives.

The Head of Operations will work with the Clinical Director and Lead Nurse/Midwife/AHP to drive operational performance and planning within the Care group. The post holder will work closely with other Divisions, Corporate Directors and external partners to achieve Trust objectives and make a positive contribution to the provision of health services across the local economy.

Main duties of the job

Specifically, the Head of Operations is accountable for:

• Functioning at a senior level within the Care Group leadership team, proactively leading and providing solutions to resolve complex operational issues, in accordance with agreed Divisional objectives, targets, quality standards and resource constraints.
• The Head of Operations will have extensive leadership experience in driving the performance of teams and will possess personal qualities and skills to deal competently with complex issues in ensuring that policy is implemented and performance managed within the Care Group.
• The Head of Operations will lead the implementation of patient centered clinical operational strategy and plans, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements.
• The Head of Operations defines the strategic direction and policy setting for the Division, forming an essential communications link between the Division, Care Group and relevant external organisations.
• The Head of Operations will provide a highly visible, accessible and authoritative presence to support the delivery of the Divisional and the Trust's overall objectives and service priorities.

Detailed job description and main responsibilities

For full details, please refer to the attached job description

• Create a positive and compelling vision of the organisations future potential, ensuring a structured approach is used to plan and proactively manage transformational change.
• Set the strategic direction for team(s) ensuring that the vision, values and strategic themes of the Trust are being translated into clear goals and objectives in business and workforce plans and appraisal using checking processes to ensure that progress is made.
• Lead the development of robust business and workforce plans within the Care Group, including systems, structures and processes for managing clinical quality, risk, controls assurance and public involvement initiatives.
• Contributes to the evolution of the Trust and it's subsequent operation with regard to the provision of high quality and reputable and reliable high-quality care into the future.
• Lead a culture of ensuring patient safety through adherence to legal obligations and safety requirements by reviewing and challenging risks and progress on plans to address risk.
• Responsible for the informal and formal appraisal of direct reports and for ensuring that they are trained, supported and developed accordingly.
• Ensure that research, audit, data and information are used to shape and influence the Care Group and directly influence decision making prior to developing business cases and plans.
• Demonstrate effective leadership through sound people management and good communication.