Head of Operations

Job overview

We are looking for an exceptional Head of Operations .  Are you dynamic, resilient, and a compassionate leader who inspires, engages, and drives performance?

As a key leader within UHN, you will embody our values, championing a culture of excellence, accountability, and collaboration. You will have a proven track record of delivering measurable improvements in performance, finance, and quality, ensuring sustainable outcomes that make a real difference for our patients and colleagues.

Main duties of the job

What we’re looking for:

• Inspirational Leadership – A leader who wins hearts and minds, setting high standards and bringing energy, motivation, and personal impact.
• Performance & Finance Expertise – Demonstrated success in delivering operational excellence, managing cost controls, and leading successful CIP programmes.
• Problem-Solving & Decision-Making – An autonomous problem solver who tackles challenges head-on, bringing innovative solutions and not waiting for Executive intervention.
• Holding to Account – The ability to challenge constructively, ensuring that direct reports, teams, and medical colleagues maximise productivity and deliver value for money.
• Ambition & Continuous Learning – A leader who doesn’t settle for mediocrity, actively seeking best practices regionally and nationally, using complex data to inform decision-making.
• Strategic Thinking & Collaboration – Someone who works across divisional boundaries, builds external relationships, and strategically plans for the future of healthcare at UHN.
• Patient-Centred Approach – A leader who ensures that everything we do remains focused on delivering the highest quality patient care.

Detailed job description and main responsibilities

Please see attached job description and person specification for a full list of roles and responsibilities.