Head of Operations - Clinical Support Care Group

Job overview

This is an exciting time to join our team and be part of a transformative journey. As one of three large clinical divisions we are  in search of a driven, highly experienced Head of Operations who is motivated and committed to making a real difference in the delivery of outstanding clinical support services for our community.   As the Head of Operations, you will play a pivotal leadership role within the Clinical Support Services Care Group, working in close partnership with the Care Group Clinical Director. Your leadership will set the tone for excellence, compassion, and collaborative working by inspiring teams to achieve their best and ensuring the consistent delivery of high‑quality, patient‑centred care.   Our new care group structure provides a collaborative, supportive, and forward‑looking environment where your voice will shape the future of services and the wider Division. If you are motivated by challenge and innovation, and ready to lead at scale, we would love to hear from you.

Main duties of the job

The Head of Operations is a senior leadership role responsible for guiding, directing, and supporting the Care Group in the overall operational and strategic management of its specialty areas.

• Leading the operational delivery of the Care Group, ensuring services are safe, effective, responsive, and efficient.
• Developing strategies and business plans that align with divisional and organisational priorities.
• Establishing robust performance management frameworks to ensure delivery of key activity, quality, and financial targets.
• Providing focused leadership across specialty services such as Radiology and Pathology, ensuring improved performance and sustainability Trust‑wide. This includes ensuring:

• robust tracking and data quality
• reducing inequalities in access and outcomes
• developing innovative approaches to improve timeliness and effectiveness of care

• Offering visible, consistent leadership with clear oversight of operational issues, risks, mitigations, and improvements.
• Working collaboratively with Divisional Management Teams, corporate functions, staff-side colleagues, clinicians, and operational leaders to drive high-quality, patient-centred care.
• Maintaining alignment with national priorities and operating plans, ensuring that services remain compliant, high-performing, and future‑focused.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.