Head and Neck Digital TAC Nurse

Job overview

We are looking for an enthusiastic, dynamic and a motivated Nurse for the post of a Digital Telephone Assessment Clinic(TAC). The suitable candidate will have some knowledge of Ear, Nose and & Throat (ENT) as this post will also have responsibility for covering H&N clinics. The successful applicant will work closely with a wide range of professionals including Doctor, specialist nurses, allied health professional including audiologists and speech and language therapists. The H&N team also have a very dedicated admin team working very closely with the clinical team to ensure the 2week wait cancer targets are met. You will be instrumental in contributing to achieving the target with patient satisfaction outcome.

The post holder will be passionate about working with the clinical nurse specialist team, to develop the service and provide outstanding care for our patients.

If you have these skills and qualities, do not hesitate to apply.

Main duties of the job

• Support the Head and Neck clinical nurse specialist to ensure the provision of excellent nursing care in the digital telephone assessment clinic (TAC).
• Responsible for the day-to-day resource management of sending digital questionnaires and managing generic inbox related to digital questionnaires.
• Responsible for the safe delivery of questionnaires.
• Identify changes that may be required in an area to deliver the service and actively implement these changes with support of the clinical nurse specialist.
• Working closely with the head and neck clinical nurse specialist in ENT unit to support the effective and high-quality provision of head and neck cancer services at LNWUH.
• The successful applicant will also be expected to work as part of the multidisciplinary team head and neck cancer pathway as well as ENT services.
• Act as resource of information for clinical nurse specialists and clinical area
• Supporting patients and their carers throughout their head and neck treatment journey from digital TAC, face to face consultation, administration until discharge from ENT clinic.
• Liaise effectively with all appropriate members of the multidisciplinary team to promote a seamless service for the patients within the Trust.

Detailed job description and main responsibilities

• Responsible to communicate effectively and work in partnership with patients, their relative/carers, nurse colleagues and members of the multidisciplinary team to ensure care is delivered in an accurate and efficient manner.
• Responsibility to participate in team building/communication, to develop and consolidate a cohesive and supportive team.
• Responsibility in dealing with sensitive information concerning patient’s medical condition at handover between staff.
• Responsible to identify, discuss and report any relevant nursing/patient needs with team/ ENT staff, patients.
• Responsible to support and advice to patients and relatives when faced with distressing situations.
• Accept responsibility; be aware and able to locate all policies relating to good working practice within the clinical area and able to adhere to both by self and colleagues.
• Maintain accurate and legible records of patient care in line with Trust policies and NMC Code of Conduct.
• Adhere to the NMC Code of Conduct and Trust policies pertaining to patient confidentiality/ the Data Protection Act/Caldicott Recommendations.

Please see attached Job Description and Person Specification for full role duties and responsibilities