Haematology Macmillan Care Support Worker
Royal Berkshire NHS Foundation TrustAlready thinking ahead to interview?
Save this role, then rehearse likely interview themes with structured write and speak feedback before the panel.
Search for more jobs in Reading
Job overview
Band 4 Haematology Macmillan Care Support Worker
PLEASE NOTE: We cannot offer visa sponsorship for this role.
The Haematology department is looking for an enthusiastic, forward-thinking care support worker to join the team.
The care support worker will be working with the Haematology CNS team to provide care to Haematology patients.
You will coordinate care for people with non-complex care needs - this includes the joining-up of services, coordination, information and communication between care givers and treatment providers and working with patients living with and beyond cancer and their families to create a seamless experience of care.
The role involves working in an outpatient setting with administrative role such as booking appointments, taking telephone calls and supporting the Haematology clinical nurse specialist in the clinics.
Main duties of the job
The Haematology Macmillan Care Support Worker will be responsible and accountable for their practice and behaviour under the guidance and supervision of a registered practitioner and be a member of an existing team.
Under the guidance and supervision of a registered practitioner you will coordinate care by providing a single point of access, including:
- Rapid re-entry into the system for those people identified as having urgent or specialist needs, to provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
- Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
- Coordinate the care for a defined group of patients assessed by a registered practitioner as having level one care needs for supported self-management.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the role.