Gynaecology / Peri Natal Appointments Officer

Job overview

Co-ordinate the booking of post natal women into the peri natal clinics with the peri natal midwives and physiotherapists.

Ensure women are contacted and booked within specific timeframes as indicated on the referral.

Liaise with the team to ensure clinics are booked appropriately.

Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

• Responsible for the booking, preparing of Peri Natal appointments for the team
• Liaise with Midwives, Physiotherapists, medical secretaries, central records library and outpatient staff.
• Provide an efficient and reliable service in line with national targets, meeting Trust standards.

Detailed job description and main responsibilities

• 1           1.      Receive referral letters from GPs via the consultants and organise priority of action.
• Consult General Practitioners if there are discrepancies in referral letters.
• Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur.
• Regularly use the electronic referral service (eRS) system to accept/redirect/reject appointments as according to guidelines.
• Manage TAL reports received from Administration Manager and inform them of any problems or queries.
• Maintain outpatient waiting lists.  Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts waiting list policy.
• Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinician’s booking rules.
• Book follow-up appointments that have been requested by wards/medical secretaries using the follow up waiting list.
• As required, telephone patients with urgent/last minute appointments.
• Receive and deal with confidential telephone enquiries from patients.  Be able to handle patient complaints. For further details please see attached JD and PS.