Group Temporary Staffing Administrator

Job overview

Do you have previous experience in delivering great customer service? Do you thrive in fast paced environments? If so, keep reading!

We are currently recruiting for Group Temporary Staffing administrators to join our new formed Group Temporary Staffing Team based in Bristol.

This is a fantastic opportunity for someone who has an interest within HR functions to join a well-established team and provide support across all clinical and non-clinical functions within the Bristol Hospital Group. Our Group temporary staffing administrators support across multiple sub-teams working as part of either the call centre, governance, or locum teams.

We are currently recruiting for a full-time call centre administrator. The call centre roles would involve shift work and working 1-2 weekends a month. Our service runs 365 days a year, which includes bank holidays. Please refer to the job description for more information. The roles could be based at either Southmead Hospital, St James Court near the BRI, or Weston General hospital

Main duties of the job

Your day-to-day duties will include but may not be limited to:

• Act as the first point of contact for temporary staffing queries via phone, email, and temporary staffing systems, ensuring a professional and responsive service.
• Communicate with staff regarding governance concerns, shift cancellations, changes, or reassignments.
• Provide advice to callers, including bank workers, agencies, department managers, and members of the public.
• Maintain clear and effective communication within the team and with service users, ensuring accurate handovers and updates.

The ideal candidate will:

• Have strong communication skills and the ability to confidently communicate to key stakeholders
• Previous customer service experience, and call centre experience would be
• Have previous experience in a staffing environment
• Ideally have previous experience working in an NHS setting although this is not essential
• Have a flexible working approach

In reward for your hard work and dedication we offer:

• 27 days holiday allowance + 8 for bank holiday allowance
• On-going training and development within a supportive team
• Industry leading pension scheme
• Access to a multitude of discounts in local and national companies

Detailed job description and main responsibilities

For a detailed job description and main responsibilities please see the job description and person specification document attached to this advert.