General Porter

Job overview

To work as part of the operational team responsible for providing a comprehensive patient support service in the hospital environment.  This will involve carrying out the following Facilities Management functions:

The primary function is the movement of patients, consumable products, waste, furniture, medical equipment, gasses, beds, mattresses etc.

The cleaning of all Portering equipment, delivery of blood products and responding to Major incident.

To deliver emergency blood products

Allocate jobs to peers on a ‘next person’ basis to warrant fairness

Communicate to public, staff and peers

To provide a high quality responsive, efficient and effective patent support service to wards, and departments in North Bristol NHS Trust acting in a caring and professional manner and working in line with the Facilities and departmental operating procedures.

A Full, Clean, UK Manual Driving license is essential for this post.

Main duties of the job

Knowledge

Understanding of Portering activities

Understanding of Department and Trust Health and Safety policies, written safe systems of systems of work and Department rules and procedures

Understanding of Portering equipment processes

Understanding and knowledge of pathology procedures for movement of blood products

Check signing in sheets and record staff on levels

Allocate jobs as they arrive on a ‘next person’ basis to ensure fairness

Paperwork to be checked and signed off as necessary

Produce blood track form (pink slip) from the blood trac system

Allocate to ‘next person’ in line – (trained staff)

Complete blood trac paperwork to confirm receipt

Synbiotix (porter system) management

Training

Customer and support services or equivalent experience to an NVQ Level 2

Mandatory training as required for the role

Collection and transportation of blood products

Trust, Patient Support/Directorate Services induction training

On the job induction training

Experience

Working in a busy multi-faceted environment

Working in a team-based environment

Detailed job description and main responsibilities

Physical Effort

Duties involve standing/walking for long periods of time during the shift

Duties may involve undertaking physically demanding tasks e.g. moving cages of approximately 300kg in weight as and when required

Mental Effort

Being aware of health and safety implications involved in duties and their potential effect on others e.g. Ensuring that equipment is stored appropriately

At ward level keeping a professional distance from patients and always ensuring confidentiality

Working to schedules which may be subject to change

Emotional effort

Whilst working at ward level being able to cope with witnessing distressing sights of patients who are very ill and may be at the end stages of life

Whilst working in the Emergency Department witnessing traumatic injuries

In the course of your duties you will need to be sensitive when coming into contact with patients and members of the public who may be experiencing high levels of stress and anxiety are confrontational or under the influence of alcohol/drugs

Working conditions

You will be expected to display a professional image at all times

You will be required to wear clean official uniform and covered in low-heeled footwear

You will be expected to comply the department and trust policies relating to uniform and the wearing of jewellery, nail polish etc

You will be expected to act in a courteous manner to all staff, visitors and patients

Duties will involve working bank holidays when required to meet the needs of the service

When working at ward level you will be expected to use alcohol gel on entering the ward and to thoroughly wash hands frequently and after completing tasks

When working within the retained estate be subject to extreme weather conditions

Shortlisting criteria – please highlight from Person Specification key points to use to shortlist.

Education/Training/Qualifications:

English and maths GCSE

Good verbal communication skills

Full clean driving License

Work Experience:

Woking as part of a team in a busy environment

Manual Handling:

A role where you must complete multiple tasks daily

Customer Care

Patient Care

Personal Qualities/Special Circumstances:

Excellent personal values and an interest in having a positive impact on patient experience