General Manager Medical Specialties

Job overview

The post holder will be the operational management lead for the Medical Specialties within the ICSU ensuring that patients receive high quality care that will deliver both optimal clinical outcomes and operational performance results. Working as a key member of the ICSU clinical/management team the post holder will assist service delivery across the acute care pathway.  Areas of responsibility will include general management, service improvement, finance, performance and governance.

The services this post covers are Gastroenterology, Endoscopy, Cardiology, Respiratory, Haematology, Diabetes, Endocrine, Rheumatology, Neurology, Nephrology.

The post holder will line manage the relevant Service Managers and offer professional leadership with high visibility and will be responsible for establishing and maintaining effective governance systems, working in close conjunction with the Clinical Lead, Matrons, Deputy Director of Operations, Director of Operations, Associate Director of Nursing and Clinical Director, in order to enable the delivery of high quality clinical care and patient experience.

The General Manager will support the Director of Operations to ensure that staff are engaged in the delivery of the ICSU strategy. The post holder will be expected to deputise for the Deputy Director of Operations where necessary.

Main duties of the job

Please note this is not an exhaustive list of duties. For full details, please refer to the job description.

• Provide professional leadership to Medical Specialties across the EIM ICSU
• Work in partnership with the Clinical Director, Associate Director of Nursing, Director and Deputy Director of Operations, Matrons, and other key stakeholders to integrate medical, nursing, and support teams
• Lead on service improvement, governance, finance, and performance management to deliver optimal clinical and operational results
• Support the development of future service models and ensure effective implementation of changes
• Foster a positive working environment, promoting high levels of staff morale, engagement, and well-being
• Lead, manage, and motivate staff, including direct line management of Service Managers
• Support staff through emotionally challenging situations and ensure the needs of carers and families are met
• Represent the ICSU both internally and externally, acting as an ambassador for Whittington Health
• Provide management leadership for emergency care and ensure compliance with required standards
• Work across ICSUs and with external partners to optimise patient pathways and meet national access targets
• Contribute to annual service planning aligned to ICSU strategy
• Ensure compliance with mandatory training and appraisal requirements
• Participate in the on-call rota (Silver)

Detailed job description and main responsibilities

Please note this is not an exhaustive list of duties. For full details, please refer to the job description.

Leadership:

1 Provide professional leadership to the medical specialties within EIM

1.2 Work with the Clinical Director, Associate Director of Nursing, Director & Deputy Director of Operations and other relevant managers to support the integration of medical, nursing and support teams in the delivery of the medical specialties

1.3 Provide advice, support, leadership and expertise to the Trust staff in relation to medical specialties

1.4 To represent the ICSU both internally and externally

1.5 Lead on the implementation of agreed changes to service models

1.6 Ensure that a positive working environment is maintained for all staff groups and staff feedback is both considered and acted upon.

1.7 Lead, manage and motivate staff to maintain high level of staff morale

1.8 To support staff though highly emotional / distressing times and assist them in supporting carers and families during times of need

1.9 Participate in the on call rota (silver)

Service & Performance Management

2.1 Take management responsibility for emergency care and ensure the service meets required standards

2.2 Work across ICSUs to ensure that access targets standards are supported sand met across the trust, in line with national KPIs

2.3 Support the future development of medical specialties at Whittington Health to meet the requirements of the ICSUs agenda

2.4 Work closely with external partners

2.5 Provide direct management support to the service in the absence of team leaders

2.6 Take every opportunity to work across organisational boundaries to improve patient pathways

2.7  Support the Director of Operations to undertake annual service planning and ensure it is aligned to ICSU strategy

2.8 Ensure the services within the medical specialties are compliant with required standards for both appraisal and mandatory training

2.9 Work with business teams to further develop the business strategy for the service to ensure value for money and market management

2.10 Continually explore new ways of working in relation to the transformation agenda

2.11 Ensure there are robust monitoring systems in place and that any adverse trends are promptly identified and acted upon

2.12 Assist in resolution of and learning from complaints whist meeting response times

2.13 Ensure that any serious incidents are managed in line with policy and within agreed timeframes

Standards of care

3.1 Work with other team members to ensure that systems are embedded to deliver high quality standards of evidence based care

3.2 Take a leadership role in monitoring and maintaining compliance against relevant CQC standards

3.3 Support the Matrons and Senior Nursing teams to embed key areas of clinical quality that include:

• Infection Prevention
• Privacy and Dignity
• Reduction in patient harm
• Compassionate care

3.4 Maintain  a high profile with clinical staff and participate in visible leadership initiatives

3.5 Support and develop a culture of audit and research

3.6 Take action when standards fall short of those acceptable

Financial management

4.1 Ensure financial control mechanisms are in place for allocated budgets

4.2 Ensure that set budgets are managed in cost effective way and any risks are identified early

4.3 Support the identification of CIP schemes, planning and lead on the delivery for the services within Medical Specialties

4.4 Support the service manager to ensure all income targets are achieved and that clinical coding accurately reflects activity

4.5 Participate in development of production of business plans/cases

Communication

5.1 Ensure that effective lines of communication are in place within the department

5.2 Optimise communication with other services, agencies, users and carers.

5.3 Participate in local and national networks

5.4 Communicate effectively in sensitive and complex situations

5.5 Attend and chair meetings

General Duties

6.1 To deputise for the Director of Operations as required

6.2 To undertake other duties as required by Director of Operations