Front of House Receptionist

Job overview

Provide a warm and professional welcome to all patients, visitors, and staff, ensuring a positive first impression of the Private Care Department.

Main duties of the job

Provide a warm and professional welcome to all patients, visitors, and staff, ensuring a positive first impression of the Private Care Department.

Handle incoming calls and face-to-face inquiries efficiently, directing them to the appropriate departments or individuals.

Manage the reception area, ensuring it is clean, tidy, and well-organised at all times.

Schedule and confirm appointments, ensuring all relevant information is accurately recorded and communicated.

Maintain high standards of data quality, ensuring all patient information is entered promptly and accurately.

Prepare and distribute daily schedules to relevant parties.

Act as the point of contact for patient information and ensure compliance with all relevant regulations and standards.

Prepare and maintain the consulting rooms ahead of outpatient clinics.

Support the Private Care Head of Operations in maintaining a high-quality service.

Provide cross-cover for absent administrative colleagues as required.

• 1Manage the timely export of charge sheets to Private Care’s outsourced billing provider

Use computerised patient management systems to collect, retrieve, and enter patient data, ensuring timely updates and communication of any changes.

Participate in ad hoc projects and tasks as required.

Detailed job description and main responsibilities

• Use Trust IT systems to ensure relevant and appropriate patient information is entered and captured.
• Handle and distribute post within the department.
• Photocopy documents as required.
• Actively participate within allocated teams to ensure duties and responsibilities are equally shared, including covering staff absences.
• Monitor own workload and escalate to your manager if performance is below the required level.
• Report any problems relevant to the department to the Private Care Manager and log issues to Estates or Digital Services.
• Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
• Adhere to the Trust Policies and Procedures that are relevant to the department and Trust.
• Undertake mandatory training required for the role to ensure up-to-date knowledge of Trust-wide values.
• Any other duties as may be appropriate to the post.