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Front of House Receptionist

Royal Surrey NHS Foundation Trust
Medical Protection Advertisement

Location
Salary
£12.68 Pa pro rata
Profession
Administrative and IT
Grade
Band 2
Deadline
29 Jul 2025
Contract Type
Bank: 6 months
Posted Date
15 Jul 2025

Job overview

Surrey and borders is looking for a Front of House Receptionist to join their team. You will provide reception, switchboard facilities, and office administrative services for front of house services at various locations within Surrey and Borders Partnership Foundation NHS Trust including face-to-face contact with the public/clients, clients’ families/carers, medical staff and other agencies.

General Shift timings: 8AM to 4PM, 9 AM to 5 PM or 10 AM to 6 PM

Working hours: 37.5 hours Per week

Main duties of the job

  • Answer all incoming calls to the switchboard and site promptly and professionally, directing them to the relevant person or team to meet caller requirements.
  • Handle telephone enquiries and messages, passing them on to staff members according to priority while maintaining a helpful and courteous manner.
  • Greet clients and visitors to the Trust, notify team members of their arrival using SystmOne, or provide directions as needed.
  • Assist staff, visitors, service users, and external agencies by providing requested information or support.
  • Support team members in communication with service users, carers, relatives, GPs, secretaries, and other care professionals.
  • Programme and issue building access cards and car parking permits, maintaining accurate records and database
  • Access and update Electronic Health Records using systems such as SystmOne.
  • Carry out secretarial and administrative tasks using Microsoft Outlook, Word, Excel, and PowerPoint.
  • Receive, sort, and direct incoming and outgoing post and deliveries
  • Photocopy documents and monitor stock levels of forms and leaflets for staff and service user use
  • Liaise with the maintenance team regarding building repairs to ensure a safe working environment.
  • Share responsibility for building security by managing visitors and escalating security concerns.
  • Order stationery and raise purchase orders or requisitions as directed by the Property Team

Detailed job description and main responsibilities

  • All staff will have a sound awareness of Safeguarding issues and be clear about their respective roles and responsibilities to report, respond to and share information in relation to Safeguarding Adults, Safeguarding Children, Domestic Abuse and Public Protection.
  • All staff will have a knowledge of and adhere to the Data Protection Act and will not disclosure to any person or organisation, any confidential information that comes into their possession in the course of their employment.
  • To fully participate in the Trust’s performance review and personal development planning process on an annual basis.
  • Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process.
  • To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
  • To contribute positively to the effectiveness and efficiency of the teams in which he/she works.
  • To undertake any other duties at the request of the line manager which are commensurate with the role, including project work, internal job rotation and absence cover.
  • To contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies.To contribute to the prevention and control of health care associated infection by adhering to Trust policies and guidelines.
  • Surrey & Borders Partnership NHS Foundation Trust is committed to valuing and promoting diversity in employment, service delivery practices and its’ general environment. An expectation within the Trust is that everyone will take responsibility for promoting open, inclusive and accessible service provision, staff development and a culture that values and respects difference.
  • Coordinate and book rooms for meetings and appointments.
  • Maintain efficient and organised Front of House filing systems
  • Maintain confidentiality and data security in line with Trust policies and procedures.