Frailty Team Administrator

Job overview

***Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post***

We are looking for an experienced administrator to join the Greenwich Frailty Team.

This is a busy and varied role; you will be based at the Memorial Hospital, Shooters Hill, providing administration support to the clinicians, MDT and Team Manager. You should have excellent verbal, listening and written communication skills, as you will liaise with clients, carers, GPs and other professionals regarding administrative duties, and produce accurate MDT minutes.

Excellent organisation skills and the ability to prioritise work are essential, as you will be setting up and maintaining office processes and procedures and managing conflicting deadlines. You must be able to respond to urgent referrals and messages and booking appointments.

Experience of Microsoft Office packages, including Excel, is desirable.

Experience of using RIO or other patient information systems would be an advantage, although full training will be given to the successful applicants.

For further information, please contact Henrietta Ivy Gyandoh on 020 83085662

Main duties of the job

• Delivering an efficient, effective, administrative and clerical service for the Greenwich Frailty Service.
• Act as the first point of contact to clients on the telephone, maintaining calmness, politeness and good customer relationship at all times
• Provide a point of contact for the members of the Frailty Team by telephone and written correspondence
• Coordinate and take minutes for Multidisciplinary meetings between staff from different organisations
• Ensure reports and relevant assessments are sent out prior to Multidisciplinary meetings
• Processing new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for the service
• To prepare information, for example, client files, letters, reports, in line with local policies and procedures
• To collate, photocopy and distribute reports and other relevant information for GPs, internal and external agencies
• To book appointments, meetings, rooms and interpreter services as required
• To gather data as requested, for example activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis.

Detailed job description and main responsibilities

• Delivering an efficient and effective, administrative and clerical service for the Greenwich Frailty Service.
• To process new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for the service
• Provide a point of contact for the members of the Frailty Team by telephone and written correspondence
• To coordinate and collate agenda items, take minutes at Multidisciplinary team meetings and monthly team meetings and distribute information to team members as requested.
• Ensure reports and relevant assessments are sent out prior to Multidisciplinary meetings
• To prepare information, for example, client files, letters, reports, in line with local policies and procedures
• To collate, photocopy and distribute reports and other relevant information for GPs, internal and external agencies
• To book appointments, meetings, rooms and interpreter services as required