Fast Track Booking Clerk

Job overview

**Previous applicants need not apply**

An opportunity has arisen for a self-motivated individual, to join the Fast Track booking Team at the Great Western Hospital (Based at Orbital Offices North Swindon). You will  have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development.

This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship.  Accordingly, we regret that any application will not be considered if this requirement is not met. Given the current UK immigration requirements this role is not eligible for sponsorship, and it is not possible for the Trust to sponsor applicants for a visa for this role.

Main duties of the job

To provide an excellent, professional and friendly service to patients when booking their Outpatient appointments, booking first appointments in accordance to national Referral to Treatment guidance and Trust policy on fair access to appointments for patients, including administering direct booking e-referral appointments.  Ensuring that the administration associated with the patient appointment is completed accurately and in a timely manner, and follows Trust and departmental policies and procedures.

Detailed job description and main responsibilities

• Following the daily departmental rota, provide Fast Track telephone coverage for all incoming calls regarding patient appointments, handling enquiries for all specialties as necessary.
• Using waiting lists, on hold reports and other tracking reports, book Fast Track appointments ensuring all clinic letters are sent out as soon as appointments are made, using the direct mailing service, and following guidance in the Elective Access, Booking and Choice Policy.
• Negotiate outpatient appointments with patients offering them a choice of dates and time, whilst also adhering to clinical team requirements, e.g. correct clinician or length of time for the appointment, in line with the Trust’s Elective Access, Booking and Choice Policy and departmental Standard Operating Procedures.
• Adopt good customer care practice to provide a high quality service for users of the Fast Track Service, acting as point of contact for enquiries from patients, staff and any external agencies, e.g. GP’s, nursing homes and relatives. This will include using tact or persuasive skills or where there may be barriers to understanding

Please see the attached job description for full information