Family Support Worker (XR03)

Job summary

Main duties of the job

Provide practical and emotional support for children, young people and families, working at all times to incorporate the values of the Millie Wright Childrens Charity: Equality - supporting all families fairly; Individuality - recognising children, young people and their families as individuals and being flexible and respectful in the approach to care; Transparency - being honest, cost efficient and accountable; Courage - advocating change, raising awareness and facing challenges.

Act as a dedicated resource for children, young people, and families, alongside the senior family support worker.

Work closely with the relevant clinical and charitable teams, building positive working relationships.

Support families at the bedside/during outpatient appointments or treatments. This may include, but is not limited to, sitting with and/or entertaining children/young people to allow parents a break, taking parents for a coffee, escorting families to other areas where necessary, spending time getting to know families.

Build trusting relationships with families through ward visits.

Provide emotional support, particularly during times of stress.

Identify the needs of individual families and develop programmes of care or initiatives to meet these needs, under the supervision of the senior family support worker.Be available via mobile phone, during working hours, for clinical staff and families in need to contact directly.

Help families access support

Job responsibilities

The Non-Malignant Haematology team at Leeds Childrens Hospital currently comprises; one Band 7 CNS, two Band 6 CNSs, a senior family support worker, a dedicated pharmacist, four Consultant Haematologists and a varying number of trainee Haematologists.

Most of the workload is conducted onsite at the Leeds Childrens Hospital, in the Haematology and Oncology Day Unit, wards L31 and L33 and in the CNS offices. There may be some necessity for travel to external hospitals, agencies, and family homes.

The MDT work collaboratively and respectfully to provide the best possible.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.