Facilities Manager (soft FM)

Job overview

We are looking to recruit an enthusiastic and proactive Facilities Manager (soft FM)  to join our friendly team at Sheffield Health & Social Care NHS Foundation Trust.

The post holder will support the Head of Facilities and Health & Safety to effectively manage and to take the lead and operational responsibility for the timely provision of high quality and affordable soft facilities management services to service users, staff and the public.

We are recruiting for 37.5 hours per week but this will need to be flexible, at times, to ensure appropriate support is provided where required.

This is a fantastic opportunity for an individual with good communication skills to join dedicated team who are passionate about supporting others.

Main duties of the job

As a member of the Estates and Facilities Directorate the post holder will be required to contribute to the business plans and strategic direction and oversee the delivery of excellent customer and servicer user centre services including:

• Delivery of efficient and effective value for money services to meet the requirements of the SHSC strategic objectives.
• Provide positive leadership and strategic direction to a large and diverse multidisciplinary workforce (direct and indirect) providing wide ranging services to service users, colleagues, and customers.
• Develop a positive team culture focusing on improving key metrics including upholding and demonstrating the Trust values, health and Safety, Risk Management and Collaborative Trust-wide working arrangements.
• Provide subject matter expertise as delegated subject lead on a specified core soft FM discipline (e.g., Catering, Domestic, Transport, Reception and Car Park Management), ensuring compliance with NHSE and local policy and standards and all associated legislation, delivered through a standardised and consistent model of service provision.
• Offering a “Best in Class” Facilities service, ensuring satisfaction is delivered to all patients and staff.
• To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the Trust.

Detailed job description and main responsibilities

Communication and Relationships

• Provide and receive information electronically, verbally or in writing which may be of a confidential or sensitive nature and ensure that this is communicated properly within the organisation. Liaise and maintain effective levels of communication within the team/service/directorate team(s). Contribute to meetings, as required. Work in partnership with all Trust colleagues; maintaining effective communication that benefits service users and staff wellbeing. Required to communicate and discuss contractual issues with suppliers and customers. Work closely with the Head of Facilities and Health & Safety to ensure effective financial control is applied across all Facilities Services (soft FM) Excellent Communication skills are required to provide and receive complex and/ or sensitive information where there may be a hostile environment and barriers to understanding. Being persuasive, motivational, and to be good at negotiating. To promote good relations through a process of communicative management, ensuring adequate consultative mechanisms exist for all disciplines The post holder is responsible for disseminating information to staff and colleagues relating to service or practise changes which may be met with hostility and requires good communication skills. The post holder is required to implement change in services to improve service user care this requires sensitivity, tact, and persuasive skills. The post holder is expected to challenge staff about behaviour and performance as necessary, whilst providing support and supervision to staff. The post holder is responsible for managing disciplinary and grievance related issues requiring sensitivity, tact, and negotiation skills. Must be able to demonstrate the English language proficiency level required for this post.
• Provide and receive information electronically, verbally or in writing which may be of a confidential or sensitive nature and ensure that this is communicated properly within the organisation.
• Liaise and maintain effective levels of communication within the team/service/directorate team(s).
• Contribute to meetings, as required.
• Work in partnership with all Trust colleagues; maintaining effective communication that benefits service users and staff wellbeing.
• Required to communicate and discuss contractual issues with suppliers and customers.
• Work closely with the Head of Facilities and Health & Safety to ensure effective financial control is applied across all Facilities Services (soft FM)
• Excellent Communication skills are required to provide and receive complex and/ or sensitive information where there may be a hostile environment and barriers to understanding. Being persuasive, motivational, and to be good at negotiating.
• To promote good relations through a process of communicative management, ensuring adequate consultative mechanisms exist for all disciplines
• The post holder is responsible for disseminating information to staff and colleagues relating to service or practise changes which may be met with hostility and requires good communication skills.
• The post holder is required to implement change in services to improve service user care this requires sensitivity, tact, and persuasive skills.
• The post holder is expected to challenge staff about behaviour and performance as necessary, whilst providing support and supervision to staff.
• The post holder is responsible for managing disciplinary and grievance related issues requiring sensitivity, tact, and negotiation skills.
• Must be able to demonstrate the English language proficiency level required for this post.